DJOUBO Terms of Use

Article 1 - Principles

The purpose of these terms of use is to legally govern the use of the mobile application and its services by the User.

The mobile application is a service of:

• The simplified joint-stock company DJOUBO
• Located at: 124 Avenue Saint-Exupéry 92160 Antony
• Website URL linked to the web application: djoubo.eu
• Email: team@djoubo.app
• Phone number: +33189472628

The User must accept these Terms of Use before downloading or using the Mobile Application by checking the box "I acknowledge that I have read and accept the Terms of Use" at the place provided for this purpose.

These Terms of Use are accessible at any time in the Mobile Application in the "T.O.U" section found in the MAIN MENU and will prevail, if necessary, over any other version or any contradictory document.

Article 2 - Changes and duration of the Terms of Use

These terms of use are concluded for an indefinite period. The contract takes effect for the User from the start of use of the service.

The Publisher reserves the right to modify the clauses of these terms of use at any time and without justification. Users will be informed of changes to these terms by the publication of the updated Terms of Use on the application and by a notification indicating this change.

Article 3 - Access to the mobile application

The Service is a mobile application that connects VTC and TAXI drivers with Users for medium and long-distance trips.

The DJOUBO Mobile Application can be downloaded via mobile app stores (Google Play and App Store) using available technologies, including a smartphone.

To benefit from the Service, the User must be of legal age and have a smartphone, internet access, and a personal User account.

The costs incurred by the User to access it (internet connection, computer equipment, etc.) are not the responsibility of the Publisher.

To access the service, any User must first register by creating a personal user account and validating the Terms of Use. To create a personal User account, the User must register by filling out the registration form at the start of the Mobile Application and provide the following information: first name, last name, address, email, chosen password, phone number.

Validation of the personal user account is formalized by sending an email to the address provided by the User in the registration form.

The Mobile Application reserves the right to verify the user's phone number by sending a code or by a phone call.

In case of forgotten password, simply click on "forgot password" and the application will send a link to the User's email address to reset it.

Providing this data and validating the personal account are essential for the provision of the Service.

The User undertakes to provide true, complete, and always up-to-date information.

If the information provided by the User proves to be false, incomplete, outdated, or does not allow the Service to be provided under the best conditions, DJOUBO reserves the right to close the User's personal account and thus refuse access to the Service, without notice and without any right to compensation. The User undertakes to create only one personal account corresponding to their own identity.

The User remains solely responsible for any use that may be made of their identifiers and password, and for their confidentiality, as well as for any use of their personal account.

The User undertakes to immediately inform DJOUBO of any use or risk of fraudulent use of their personal account, and of any breach of the confidentiality and security of their identifiers and password at the following email address: team@djoubo.app

The User of the application has access to the following services: booking trips carried out by TAXI or VTC drivers, searching for trips, creating a personal account, paying for ordered services, after-sales service.

The various services may be interrupted or suspended by the Publisher, particularly during maintenance, with prior notice and justification.

Article 4 - Responsibilities

The Publisher cannot be held liable in the event of failure, breakdown, difficulty, or interruption of operation, preventing access to the mobile application or any of its functionalities.

The connection equipment used to access the application is the sole responsibility of the User, who must take all appropriate measures to protect the equipment and data, particularly from viral attacks via the Internet.

The Publisher cannot be held liable in the event of legal proceedings against the User:

• - due to the use of the mobile application or any service accessible via the Internet;
• - due to the User's failure to comply with these terms and conditions.

The Publisher is not responsible for any damages caused to the User, third parties, and/or the User's equipment as a result of their connection to or use of the mobile application, and the User waives any claims against the Publisher in this regard.

If the Publisher is subject to amicable or legal proceedings due to the use of the application by the User, it may turn against them to obtain compensation for all damages, sums, convictions, and costs that may result from such proceedings.

Article 5 - Intellectual property

All technical documents, products, photographs, texts, logos, drawings, videos, etc., are subject to copyright and are protected by the Intellectual Property Code. When provided to our clients, they remain the exclusive property of DJOUBO, the sole holder of intellectual property rights to these documents, which must be returned to it upon request.

Our clients undertake not to use these documents in any way that may infringe the supplier's industrial or intellectual property rights and undertake not to disclose them to any third party, except with the express and prior authorization of the Publisher.

Article 6 - Hyperlinks

The creation by the User of any hyperlinks to all or part of the mobile application is strictly prohibited, except with the prior written authorization of the Publisher, requested by email at the following address: team@djoubo.app.

The Publisher is free to refuse this authorization without having to justify its decision in any way. If the Publisher grants its authorization, it is in any case only temporary and may be withdrawn at any time, without any obligation to justify it on the part of the Publisher.

In any case, any link must be removed upon simple request from the Publisher.

Article 7 - Protection of personal data

Data collected

The personal data collected on the mobile application are as follows:

• - profile: using the services provided on the mobile application allows you to fill in a profile, which may include a name, first name, email address, phone number;
• - communication: when the application is used to communicate with other members, the user's communication data is temporarily stored;
• - cookies: cookies are used as part of the use of the mobile application. The user can disable cookies from their browser settings.

Use of personal data

The personal data collected from users is intended to provide the services of the mobile application, improve them, and maintain a secure environment. Specifically, the uses are as follows:

• - access to and use of the mobile application by the user;
• - management of the operation and optimization of the mobile application;
• - organization of the terms of use of payment services;
• - verification, identification, and authentication of data transmitted by the user;
• - implementation of user support;
• - personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
• - prevention and detection of fraud, malware (malicious software), and management of security incidents;
• - management of any disputes with users;
• - sending commercial and advertising information, according to the user's preferences.

Sharing of personal data with third parties

Personal data may be shared with third-party companies in the following cases:

• - when the User publishes, in the free comment areas of the mobile application, information accessible to the public;
• - when the User authorizes a third-party mobile application to access their data;
• - when the mobile application uses service providers to provide user support and advertising. These providers have limited access to the user's data, as part of the performance of these services, and are contractually obliged to use them in accordance with the applicable regulations on personal data protection;
• - if required by law, the mobile application may transmit data to respond to claims against the mobile application and comply with administrative and judicial procedures;
• - if the mobile application is involved in a merger, acquisition, asset sale, or receivership procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed before personal data is transferred to a third party.

Security and confidentiality

The mobile application implements organizational, technical, software, and physical measures in terms of digital security to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the application cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of users' rights

In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address: team@djoubo.app

• right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before implementing this right, the mobile application may request proof of the user's identity to verify its accuracy.
• right of rectification: if the personal data held by the mobile application is inaccurate, they can request the update of the information.
• right to erasure of data: users can request the deletion of their personal data, in accordance with applicable data protection laws.
• right to restriction of processing: users can request the application to limit the processing of personal data in accordance with the cases provided for by the GDPR.
• right to object to data processing: users can object to their data being processed in accordance with the cases provided for by the GDPR.
• right to data portability: they can request that the mobile application provide them with the personal data they have provided to transmit to a new mobile application.

Changes to this clause

The mobile application reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a change is made to this personal data protection clause, the mobile application undertakes to publish the new version on the application itself.

The mobile application will also inform users of the change by email, at least 15 days before the effective date. If the user does not agree with the terms of the new version of the personal data protection clause, they have the option to delete their account.

Article 8 - Applicable law

These terms of use are subject to French law.

If the parties are unable to resolve a dispute amicably, the dispute will be submitted to the jurisdiction of the French courts.